Aug 20

WordPress Help Desk

Wordpress Plugins & Hacks 60 Comments »

Introduction

WordPress Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps site admin to support there users and resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues quickly and with as little pain ass possible.

Features:

  • Flexible Configuration.
  • Email Notification.
  • Accessible From Anywhere.
  • Full History Retention.
  • Integrated Seamlessly into WordPress Admin.
  • Reporting For Admin.
  • Different Views Depending On User Level.
  • Live Suggestions And Hints.

Screenshots

Installation

Intro

Wordpres Help Desk is a plugin developed for the WordPress MU (Multiple User) platform and cannot be installed on the standard (Single User) WordPress installation… Sorry

Warning

Warning: This is a beta release, it is considered stable and is running on my own blog however before installing this plugin backup your entire site, both database and content.

Instructions

The installation process is very simple

  1. Download the help-desk.zip
  2. Extract the files. Copy the ‘help-desk.php’ and ‘help-desk’ directory into ‘/wp-content/mu-plugins/’
    Note: not the plugins folder.
  3. If you are using WPMU 2.7 there is a bug with the menu-header.php, apply the WordPress MU 2.7 Sub Menu fix.

That’s it, the plugin is now activated.

Download

Warning : This is a Release Candidate, it is considered stable and is running on my own blog however before installing this plugin backup your entire site, both database and content.

Version 1 – Current Release DownloadV1.0
Version RC1 DownloadV 1.0
Version 0.2 Beta Download0.2 Beta

History

Version 1.0

  • Email system update
  • Small Bug fix

Version RC1

  • Interface update
  • WPMU 2.7 compatible
  • Fix some small bugs
  • Removed knowledgebase

Version 0.2 Beta

  • Added support for life knowledgebase search from within New ticket form.
  • Added filter ticket by status.