Comments on: WordPress MU 2.7 Sub Menu Problem

By: judi

judi — Mon, 23 Nov 2009 20:02:06 +0000

I can’t see any my tickets I’ve posted

By: judi

judi — Mon, 23 Nov 2009 19:57:01 +0000

Wow thanks for this great plugin, its so simple, much nicer than advanced ticket system also I love your site background.

I’m getting an error in the helpdesk admin ‘Warning:Division by zero /home/ artygirl……………..helpdesk/pages/tickets.php on line 39′.
Is there any way to get rid of this and what does it mean?

Thanks again
Judi

By: ovizii

ovizii — Fri, 20 Mar 2009 07:48:49 +0000

well, same problem here: I can access the ticket from the link in the email I received but I can’t browse to it via the plugins interface the plugins menu doesn’t lsit any tickest

By: Cruelty

Cruelty — Thu, 19 Mar 2009 12:25:40 +0000

Solved the Problem by Myself…

There was no value at “Page Size”… Now the only Problem is the sentence: Ticket are re-opened whenever user adds a new message, ticket closed by admin only.

It stands there twice. Once at the right please next to the Readiobutton and once under the Page Size-Option. But yeah, I guess that’s not really a problem as I just can see it in the settings as an admin.

I really thank your for this great script and Hope you will release it soon.

Thank for the attention.

By: Cruelty

Cruelty — Thu, 19 Mar 2009 12:14:53 +0000

Hey there,

I have problem:
Warning: Division by zero in [...]/wp-content/mu-plugins/help-desk/pages/tickets.php on line 39

And if a User sets up a ticket, the Script says an admin will reply soon, but there is no ticket delivered.

Using WordPress MU 2.7.1 and did the Sub Menu fix.

I hope you can help

Best regards from Hamburg, Germany

Cruelty

By: Levi Putna

Levi Putna — Wed, 18 Mar 2009 02:02:04 +0000

I will put the knowledge back in a future version, when I have it working without error.

By: Levi Putna

Levi Putna — Wed, 18 Mar 2009 00:46:35 +0000

Hi worldblogosphere,

Try putting the terms-and-conditions folder in the plugins folder not the mu-plugins folder leave the terms-and-conditions.php in the mu-plugins folder.

This should work with WPMU 2.7.1, let me know how you go and I will change my instruction.

By: worldblogosphere

worldblogosphere — Fri, 13 Mar 2009 09:16:16 +0000

Hi,

I am trying and trying to get this plugin to work. I have read through all the strings of comments and followed things so far. I upgraded to 2.7.1 already, but I am still getting the “Cannot load terms-and-conditions/terms-and-conditions.php.” error.
From the start i was unsure if I was following the installation instructions properly. You did mean the following right?
The program unzips into terms-and-conditions-02-beta folder that contains a terms-and-conditions folder (this folder contains an htacces file, the three text files, and ANOTHER terms-and-conidtions.php file), a read me, a license, and a terms-and-conditions.php file.
I need to take that t-and-c folder, and the first .php file and put them bot in mu-plugins? Not the second .php file?
Plus as I said first, that line of code is correct in the 2.7.1 upgrade and I am still getting the same error. What else could it be?

Thanks for any assistance,
Gene

By: ovizii

ovizii — Fri, 13 Mar 2009 06:40:03 +0000

k, now I have the RC1 was running the beta still. btw. why remove the knowledge base?

By: Levi Putna

Levi Putna — Thu, 12 Mar 2009 14:01:43 +0000

Hi ovizii,

Sorry I didn’t realize you were talking about the Help Desk plugin, what version of Help Desk are you using?

RC1 removes the knowledge and just gets the basics working. I am running it without any issues.

Give it a try and let me know.