Comments on: WordPress Help Desk

By: lucky

lucky — Thu, 22 Jul 2010 17:21:53 +0000

Getting error message while using activating plugin in windows on wamp server

Some problem with path seperator. Pls help

Warning: include_once(C:\wamp\www\wordpress/wp-content/mu-plugins/help-desk/functions.php) [function.include-once]: failed to open stream: No such file or directory in C:\wamp\www\wordpress\wp-content\plugins\wp-plugins\help-desk.php on line 33

Warning: include_once() [function.include]: Failed opening ‘C:\wamp\www\wordpress/wp-content/mu-plugins/help-desk/functions.php’ for inclusion (include_path=’.;C:\php5\pear’) in C:\wamp\www\wordpress\wp-content\plugins\wp-plugins\help-desk.php on line 33

Fatal error: Call to undefined function is_site_admin() in C:\wamp\www\wordpress\wp-content\plugins\wp-plugins\help-desk.php on line 67

By: Jennie

Jennie — Fri, 09 Jul 2010 11:19:17 +0000

oops forgot to click the notify by email link

By: Jennie

Jennie — Fri, 09 Jul 2010 11:18:07 +0000

Hi does this work on wp 3.0? Can it share across subdomains?

By: Olivier

Olivier — Wed, 10 Feb 2010 10:00:17 +0000

@JB : nope, this isn’t an issue as WATS use its own template for tickets which you can customize for your need so it won’t hurt your theme…

By: MrMax

MrMax — Fri, 05 Feb 2010 00:11:31 +0000

is there any way to generate reports from the tickets?
ie. how many tickets on a certain day etc…

maybe can somebody shed some light on any other plugin that can also assist?

By: Terence

Terence — Wed, 25 Nov 2009 11:23:29 +0000

@JB — It installs fine for WPMU 2.8.6 but it just doesn’t work very well. There are all kinds of spurious dates coming up in the ticket list and the emails it sends are a mixture of text and code remnants. My gut feeling is that its too early to call it beta. Its still at an alpha level IMO.

By: JB

JB — Fri, 16 Oct 2009 15:59:12 +0000

Yes this plugin doesn’t seem to install for 2.8.4 MU any more.

By: JB

JB — Fri, 16 Oct 2009 15:57:38 +0000

WATS is no good because it creates a post for the ticket content. I need a Ticket program that uses it’s own table for issues and not the content table. Otherwise I have to edit all my templates to ignore a specific category — whcih there would still be a posibility of it showing up some place (like feeds or something).

By: carl martin

carl martin — Thu, 06 Aug 2009 09:29:03 +0000

I used a few of your plugins (HelpDesk, and Terms of Use to name a couple). I just upgraded to the newest version of WordPress MU 2.82, and these plugins no longer work. They actually cause a forever looping blank page when trying to access wp-admin. Any ideas? Thanks!

By: Olivier

Olivier — Thu, 06 Aug 2009 09:24:07 +0000

Hello,

If you are looking for a free single user wordpress ticket system, check out wats :
http://www.lautre-monde.fr/wats/