Introduction
WordPress Help Desk is a comprehensive integrated help desk and trouble ticketing system that helps site admin to support there users and resolve issues quickly. Users and support personnel can interact in real time to report, diagnose and resolve issues quickly and with as little pain ass possible.
Features:
- Flexible Configuration.
- Email Notification.
- Accessible From Anywhere.
- Full History Retention.
- Integrated Seamlessly into WordPress Admin.
- Reporting For Admin.
- Different Views Depending On User Level.
- Live Suggestions And Hints.
Screenshots
Installation
Intro
Wordpres Help Desk is a plugin developed for the WordPress MU (Multiple User) platform and cannot be installed on the standard (Single User) WordPress installation… Sorry
Warning
Warning: This is a beta release, it is considered stable and is running on my own blog however before installing this plugin backup your entire site, both database and content.
Instructions
The installation process is very simple
- Download the help-desk.zip
- Extract the files. Copy the ‘help-desk.php’ and ‘help-desk’ directory into ‘/wp-content/mu-plugins/’
Note: not the plugins folder. - If you are using WPMU 2.7 there is a bug with the menu-header.php, apply the WordPress MU 2.7 Sub Menu fix.
That’s it, the plugin is now activated.
Download
Warning : This is a Release Candidate, it is considered stable and is running on my own blog however before installing this plugin backup your entire site, both database and content.
| Version 1 – Current Release | DownloadV1.0 |
| Version RC1 | DownloadV 1.0 |
| Version 0.2 Beta | Download0.2 Beta |
History
Version 1.0
- Email system update
- Small Bug fix
Version RC1
- Interface update
- WPMU 2.7 compatible
- Fix some small bugs
- Removed knowledgebase
Version 0.2 Beta
- Added support for life knowledgebase search from within New ticket form.
- Added filter ticket by status.
[...] You can download the plugin beta from http://www.ozblog.mmow.biz/ [...]
Voting has now opened on the WordPress mu plugin competition so if you use or like this plugin please vote.
http://wpmu.org/voting-open-plugin-contest/
[...] WordPress Help Desk [...]
[...] WordPress Help Desk [...]
[...] When using WordPress as a CMS platform, sometimes you want to collect user feedback or bug reports. For this task, so far, I have used Kampyle which is the best product in its class and more important is totally free. But sometimes you want to keep it all in house. For that case, now there is a solution and is called WordPress Help Desk. [...]
[...] WordPress Help Desk – Although this plugin is currently in beta mode, it offers a comprehensive integrated help desk and trouble ticketing system that helps you support your blog visitors and resolve issues quickly. This plugin could be extremely helpful for any businesses using WordPress as a CMS system. [...]
When will this be ready for regular Hosted WordPress Sites?
This would be great edition to WordPress all around if it’s universally compatible.
[...] WordPress Help Desk [...]
Hi Dez,
My initial stages of development was on a standard single user version of WordPress, the only changes made to make Help Desk suitable for MU was the Database Prefix, file paths and an additional few functions.
It would not take a lot of work to make Help Desk universally compatible, I want to get the MU version complete, then I will start working on making it universally compatible.
Just have to find some time to work on it.
Your plug-in is awesome and I was wondering if you had plans to port it to the “single user” WordPress script?
Many thanks for releasing it for the “multiple user” version.
Hi Claude Gelinas,
Thanks for the feedback. Please refer to the comment above for your answer.
P.S If people like this plugin please vote for it in the WordPress MU plugin competition. I don’t want to look like the looser with only two votes. :s
http://wpmu.org/voting-open-plugin-contest/
Hi Levi, great plugin! Not at all happy to ask u this here, but I added a subject in the knowledgebase. The pop-up that opens by clicking on that subject-link returns this error: “Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.”
Are there any folders I need to CHMOD, u haven’t told about?
Cheers, Jesper
[...] Help Desk WordPress Plugin para wordpress com sistema de help desk (tags: help desk plugin wordpress) [...]
Next problem: E-mails look like this:
Dear admin,
your Help Desk request has been responded to by admin. wp-admin/admin.php?page=help-desk.php&task=ticket-view&ticket=
BaseUrl not printed, and HTML not rendered…
Cheers!
[...] WordPress Help Desk [...]
Word! can you make for the WP Single version ?
[...] WordPress Help Desk [...]
[...] WordPress Help Desk [...]
How about internationalization?
I will do the Spanish (Spain) and Catalan (Spain) translations.
Same apply to your terms and conditions plugin. I will do both translations too.
This is an awesome plugin. You’re my hero!
If using drop down menus like this one http://www.studiograsshopper.ch/admin-drop-down-menus-wp-25/ user can’t reach your plugin. Errors show up. Any idea on how to solve this? I’ll post it at wpmu.org too.
Hey man,
Just wondering how the development was going for single wordpress development? This is going to be a great addition to the community and I think it’ll get quite high up in the wordpress plugins repository!
Cheers for your work!
Levi,
Is there any news on whether this plugin is going to be for normal wordpress users rather than MU?
Thanks.
Craig
I have the same problem as Jesper. I like this pluggin but cannot yet utilize it until this issue is resolved. Any ideas?
Same as Craig: Is there any news on whether this plugin is going to be for normal wordpress users rather than MU?
Thanks in advance!
Andrea
I would love to use on single user WordPress too, cool plug in!
I would also like to see this available for single user WordPress!
hi there.
after upgrading to wpmu 2.7 this plugin’s links are broken, can you please check?
there ist an sql syntax error in line 54 of help-desk.php
there is “==” instead of “=”
the line:
$open_tickets = $wpdb->get_var(“SELECT COUNT(id) FROM $table WHERE status == ‘Open’”);
should read
$open_tickets = $wpdb->get_var(“SELECT COUNT(id) FROM $table WHERE status = ‘Open’”);
1)
a quick fix for the plugin to work in wordpress mu 2.7
make a symlink:
ln -s wp-admin/admin.php wp-admin/help-desk.php
2)
then there are some utf8 display problems:
please change line 163 in knowledgebase.php:
“You don’t have permission to write…”
to this
“You do not have permission to write”
to avoid strange characters, or convert the file to utf8
thank you very much
what about plugins that also use: admin.php because they have their own top-level menu?
i.e.
CformsII: yoururl.com/wp-admin/admin.php?page=wp-polls/polls-manager.php
Wp-Polls: yoururl.com/wp-admin/admin.php?page=wp-polls/polls-manager.php
won’t these be broken by your proposed symlink?
no because: “man ln”
ln [OPTION]… [-T] TARGET LINK_NAME
ln -s wp-admin/admin.php wp-admin/help-desk.php
so in wp-admin folder the admin.php has two names:
admin.php and help-desk.php
http://mu.wordpress.org/forums/topic.php?id=11287&replies=10#post-68183
sory
my bad. really. I read it backwards, I thought you were symlinking admin.php to help-desk.php 
[...] you are using my Help Desk Plugin or my Terms Of Use Plugin with WordPress MU 2.7 you will notes there is an error with the [...]
Would love to see a WordPress single version in action. You should put a paypal donation button on your site.
another problem:
the link one gets by email, can be accessed, but won’t show up in the backend … please help!
tickets don’t show up in the backend
please? anyone?
Hi ovizii,
Got a few huge projects on at the moment and my WordPress work has been put on hold, but seeing you asked so nicely ill put an hour or so aside this weekend and update the plugin.
I also await the single user version, any idea when this might be available?
I would LOVE to see this made WPMU 2.7.1 friendly. Does anyone know if it conflicts with Buddypress?
Hi Shelley,
I am running WPMU2.7.1 with the HelpDesk with no problems, are you having any issues in particular?
I have never run HelpDesk with the Buddypress plugins but I cant see why it wouldn’t work. If you are going to try it out I would love to hear the results.
Levi, any chance to get this done? Am getting another weird warning now: Warning: Division by zero in /var/www/[...]/web/wp-content/mu-plugins/help-desk/pages/tickets.php on line 39 and still can’t see the tickets …
Hi ovizii,
If you update to the latest version of HelpDesk it should fix this problem.
Okay, I’m not sure I understand – how will copying the plugin into a directory other than the plugins directory automatically activate it? I’ve tried, it doesn’t do anything, I wouldn’t expect it to. I must be missing something, I’d appreciate any help you can offer!
Thanks in advance!
it says this plugin is for wpmu. plugins inside mu-plugins are automatically activated. whats unclear about that?
A new version of the plugin has been released, it fixes a few bugs with the email system. If anyone has any issues please let me know.
Hi Levi. I am one of the many checking in for the single user version of the plugin. Any news? Thank you!
This version is not working for me in WPMU 2.7.1. I can post tickets but then they are lost. I only see number of tickets that are posted in that small orange circle next to help desk menu.
The version I downloaded 8 months ago works just fine.
@boonika:
go to the helpdesk settings, in the field for page size enter something different than 0, i.e. 10 and save. does it work now for you?
I’m have problems with the html not rendering in the email. This really messes up the links. I’m running the latest wpmu & helpdesk. Thanks for the awesome plugin!!!!
Hey levi,
in knowledgebase.php 0.2 I found out that my post there not wil open normal, it goes to a new window and give a 500 error.
i do not understand that much of it but I believe there is here below something wrong.
Thanks
Ben
<tr class=” author-self status-publish” valign=”top”>
<?php echo’id . ‘)”>’ . $row->subject . ‘‘; ?>
tags; ?>
id ?>
id ?>
The new URL will then be http://hierlive.be/wp-content/plugins/help-desk/popup.php?kid=1
I used a few of your plugins (HelpDesk, and Terms of Use to name a couple). I just upgraded to the newest version of WordPress MU 2.82, and these plugins no longer work. They actually cause a forever looping blank page when trying to access wp-admin. Any ideas? Thanks!
For those of you looking for a help desk that works for single user you might want to look at this one: http://wordpresshelpdesk.net
Hello,
If you are looking for a free single user wordpress ticket system, check out wats :
http://www.lautre-monde.fr/wats/
I used a few of your plugins (HelpDesk, and Terms of Use to name a couple). I just upgraded to the newest version of WordPress MU 2.82, and these plugins no longer work. They actually cause a forever looping blank page when trying to access wp-admin. Any ideas? Thanks!
WATS is no good because it creates a post for the ticket content. I need a Ticket program that uses it’s own table for issues and not the content table. Otherwise I have to edit all my templates to ignore a specific category — whcih there would still be a posibility of it showing up some place (like feeds or something).
Yes this plugin doesn’t seem to install for 2.8.4 MU any more.
@JB — It installs fine for WPMU 2.8.6 but it just doesn’t work very well. There are all kinds of spurious dates coming up in the ticket list and the emails it sends are a mixture of text and code remnants. My gut feeling is that its too early to call it beta. Its still at an alpha level IMO.
is there any way to generate reports from the tickets?
ie. how many tickets on a certain day etc…
maybe can somebody shed some light on any other plugin that can also assist?
Hi does this work on wp 3.0? Can it share across subdomains?